We ship Habitat Rock via FedEx Ground and various truck freight carriers all over the US and Canada. Regionally, we use H&H Express. We also use Alaska air Cargo for our customers in Alaska. We have great freight rates in place throughout the lower 48 states and Canada with all major truck freight companies. We negotiate our shipping rates often in an effort to keep them as low as possible. We do not profit on shipping.
FedEx ships out daily where as freight gets picked up Monday, Wednesday and Friday at our shop
For orders of 5 or more large panels, we routinely run a truck freight quote to see if we can save you money by shipping your order whole on a pallet versus broken up in a box for Fedex Ground. We typically start to see savings using truck freight over parcel services when shipping 5 or more large panels.
Shipping Via Truck Freight:
Residential Delivery: Freight carriers charge a fee for delivering to residential addresses or areas. If your shop is at your residence or in a residential area – expect a residential fee. If you would like to avoid this fee, we recommend shipping to a commercial address that has a loading dock and or a forklift if available to you.
Lift Gate: Freight carriers charge a fee for using a lift gate at delivery. If you require a lift gate to offload a pallet at your shop – expect a lift gate fee. If we quote freight rates without a lift gate and the driver uses a lift gate at delivery, we will pass that fee on to you (they charge triple if they use it and it is not booked unfortunately)
Orders for two or more shops:
Take advantage of our quantity discounts by ordering with a friend or two. We are happy to facilitate a group order to help you take advantage of quantity discounts and get the most for your shipping dollar. Save even more by shipping to a commercial delivery address that has a loading dock and a forklift.
Shipping to Canada:
We currently only use truck freight services for shipping to Canada (pallets of panels/full gaylord boxes). We have great freight rates in place for most Canadian provinces. When we’re shipping to customers in Canada, we will need your Customs Brokerage information, your account #, the contact person you work with at that brokerage and their phone/email.
Most Canadian customers ask us to ship to border storage facilities to be held for pick up at their convenience. We are currently not shipping small, FedEx or USPS orders to Canada due to rates being very high (double/sometimes triple what a pallet of product costs) FedEx does not offer cheap rates to Canada no longer, only US
We do our best to get your orders out ASAP. Larger freight orders can be more tricky as freight can have longer transit times than they anticipate, they can be days later than what we were told.